Dagobert ist achieving his KPI

Is SIAM a hoax? It doesn’t matter

1. Dezember 2015 • Agile, Allgemein, COBIT, IT Governance, ITIL, ITSM, Scrum, Service Management, UncategorizedKommentare (0)

Again, a new approach has entered the scene and heavy discussions are going on about the right and wrong. Like this one: SIAM is a hoax Looking at these discussions, I think we missed out the most important point. Maybe SIAM is a hoax. At least it is something that has been practiced in multi-sourcing since some time …


CSI 2.0: Make IT Service Management happen through Agile & Scrum

14. August 2015 • Agile, Allgemein, Coaching & Consulting, ITIL, ITSM, Scrum, Service Management, UncategorizedKommentare (3)

Today I want to share some practical advice on how Agile and in particular Scrum can help to drive IT Service Management initiatives forward. Why? Agile delivers results and creates value early. Furthermore it continuously makes sure that these results are

The three windows to IT

Successfully building up a Business Relationship Management

17. Juli 2015 • Allgemein, IT Governance, ITIL, Service Management, UncategorizedKommentare (0)

As IT Service Providers, we want to make things easy and understandable for our customers and users. Not only in terms of agreeing and delivering IT Services to them (to support the business outcomes they want to achieve), but also in terms of providing them

Agile misunderstood

10 Agile Myths & Misconceptions

16. Juni 2015 • Agile, Allgemein, ITIL, Scrum, UncategorizedKommentare (2)

Nomen est omen – the name determines its meaning. So, is ‘agile’ really about ‘agile’? If we talk about being adaptive – my answer would be yes. But does the use of agile methodologies also mean less discipline, less planning or less

Industry 4.0 in the Era of #Cloud, #Agile, #DevOps #Microservices and #IoT

19. Mai 2015 • Agile, Allgemein, BPMN, Cloud Computing, ITIL, ITSM, Scrum, Service Broker, Service Management, UncategorizedKommentare (0)

Some weeks ago I posted an infograph about the cloud-enabled company. Since then I had many good discussions about it and put additional thoughts into the concept. This finally ended in an updated infograph: I extended the cloud- and service

Agile. For the Rest of the Organization.

25. März 2015 • Agile, Allgemein, IT Governance, ITIL, ITSM, Scrum, Service Management, UncategorizedKommentare (1)

The use of agile frameworks has become increasingly popular outside the IT-world and spreads to business functions like finance, sales or product development. Even if we stay within IT; some people say that the new megatrend ‘DevOps’ is just a natural

Vertical Cloud Solutions

“Make or Buy” Reloaded – A Business View on Cloud Computing

17. November 2014 • Cloud Computing, ITIL, Service Broker, UncategorizedKommentare (2)

I remember 14 years ago – my early IT days, I was at IBM. We built CRM solutions based on the newly released Siebel 7 Web platform. These were solutions suddenly available anytime, anywhere, and easily on demand for new businesses. 10 years later the same

Frameworks & Standards Reality Check: Let’s ask Google Trends

18. September 2014 • Allgemein, COBIT, IT Governance, ITIL, UncategorizedKommentare (5)

In my last blog I wrote about ITSM & the Agile Manifesto, which was shortly after followed by a hype around creating an ITIL Manifesto. Coincidence? It doesn’t matter. Anyway, it’s now time to do something different, to do some solid statistical work.

Including warranty requirements in the product and sprint backlog planning

Integrating Agile and ITSM

4. Juli 2014 • Allgemein, IT Governance, ITIL, UncategorizedKommentare (15)

Every week a new production release and often changing requirements and priorities – this is daily life in agile environments. How does this project delivery approach (usually: SCRUM) fit into existing IT Service Management processes (usually: ITIL)? How do

Everybody on the same page?

Projekt Management – aus der Praxis, für die Praxis

17. Juni 2014 • Allgemein, UncategorizedKommentare (0)

Es wurde bereits xig Artikel, Bücher und Publikationen dazu veröffentlicht. Warum jetzt dieser Blog zu diesem Thema? Meine zentrale Frage: Was ist der Unterschied zwischen einem erfolgreichen Projekt und einem missglückten Projekt? Hierzu möchte ich meine