ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications:
- ITIL Service Strategy (SS)
- ITIL Service Design (SD)
- ITIL Service Transition (ST)
- ITIL Service Operation (SO)
- ITIL Continual Service Improvement (CSI)
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