November 2014

In today’s competitive environment every company is confronted with the demand to increase its productivity with increasingly scarcer resources. In order to increase efficiency and effectiveness, a client-oriented service organisation is a prerequisite: also in information technology. Everybody talks about this service culture; and yet

Still 70% of projects fail. Figures may vary accross industries and based upon who and how the research is being performed. But however you look at it the figure is too high. Why? We trained our employees, employees passed the Prince2® or PMI certification. We

The PoleStar ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the PoleStar ITSM simulation brings to life the behavioral and process issues

70% of the IT departments are unable to demonstrate value to their business. The business and IT relationship is under strain, both parties blaming the other. IT is under increasing pressure to improve. New, disruptive technologies such as Cloud and social media, are emerging rapidly

With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have adopted and invested heavily in ITSM best practice frameworks such as ITIL. Many are struggling and are not achieving the hoped for value, worse still their lack

HERMES ist die Projektmanagementmethode für Projekte im Bereich der Informatik, der Entwicklung von Dienstleistungen und Produkten sowie der Anpassung der Geschäftsorganisation. HERMES unterstützt die Steuerung, Führung und Ausführung von Projekten verschiedener Charakteristiken und Komplexität. HERMES hat eine klare, einfach verständliche Methodenstruktur, ist modular aufgebaut und

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT

TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture