ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT …
TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture …
Scrum is one of the most popular Agile methodologies. It is an adaptive, iterative, fast, flexible, and effective methodology designed to deliver significant value quickly and throughout a project. Scrum ensures transparency in communication and creates an environment of collective accountability and continuous progress. The …
How to become a Cloud Professional ? The cloud makes amazing things possible for your career – new job opportunities, increasingly international career paths, new business models and offerings we haven’t yet imagined. The Cloud Credential Council (CCC) wants to help business and IT professionals …
COBIT 5 is the latest edition of ISACA’s globally accepted framework. It provides an end-to-end business view of the governance of enterprise IT, reflecting the central role of information and technology in creating value for enterprises of all sizes. The principles, practices, analytical tools and …
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are …
I remember 14 years ago – my early IT days, I was at IBM. We built CRM solutions based on the newly released Siebel 7 Web platform. These were solutions suddenly available anytime, anywhere, and easily on demand for new businesses. 10 years later the …
“Make or Buy” Reloaded – A Business View on Cloud Computing weiterlesen »
Die aktuellen Trendzahlen des MSM Research zur Entwicklung des IT Marktes bestätigen, was die Spatzen schon lange vom Dach pfeifen. Cloud Computing ist nicht mehr aufzuhalten und verdrängt nicht bloss die traditionelle interne IT sondern auch das klassische Full-Outsourcing. Der Paradigmawechsel im ICT-Betrieb wird zur …
Wandel von der IT-Abteilung zum Service Broker weiterlesen »
Service Management wird in vielen Organisationen immer noch als eine primäre und teilweise sogar ausschliessliche Disziplin für den IT-Betrieb angesehen. Das Framework ITIL hat es nicht geschafft, sich als ganzheitlicher Leitfaden für CIOs zu etablieren – obwohl schon seit 2007 der Service-LifeCycle-Ansatz beginnend mit der …
Service Design Package – die unbefleckte Perle von ITIL® weiterlesen »
Die traditionelle IT, viele ihrer Methoden, Strukturen und Vorgehensweisen sind nicht mehr zeitgemäss. Die von Kunden und Business gewünschten IT Capabilities, wie Time-to-Market, Innovation und Agilität bei gleichzeitigem Kosten-, Qualitäts- und Compliance-Management sind so nicht machbar. Silomentalität, Prozess-Bürokratie, Technologie- statt Kundenfokussierung werden abgelöst durch neue …
