Alex Lichtenberger

Keep the momentum! A simple and effective approach to define and drive your roadmap forwards

Where do we start? How do we improve? How do we know that we are making progress? Many organizations are having difficulties in defining and driving their roadmap for IT Service Management (ITSM) forwards in an appropriate structured manner. Sure, at the end it’s all …

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The Big Picture

Don’t forget the Service Lifecycle

When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community made a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2) into a more holistic, service lifecycle-oriented approach