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The PoleStar ITSM simulation suite is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM, IT Infrastructure Library (ITIL) and ISO/IEC 20000. Facilitated in a number of realistic industry scenarios, the PoleStar ITSM simulation brings to life the behavioral and process issues […]

70% of the IT departments are unable to demonstrate value to their business. The business and IT relationship is under strain, both parties blaming the other. IT is under increasing pressure to improve. New, disruptive technologies such as Cloud and social media, are emerging rapidly

With the growing importance of IT to all organizations ITSM is becoming a strategic capability. Many organizations have adopted and invested heavily in ITSM best practice frameworks such as ITIL. Many are struggling and are not achieving the hoped for value, worse still their lack

HERMES ist die Projektmanagementmethode für Projekte im Bereich der Informatik, der Entwicklung von Dienstleistungen und Produkten sowie der Anpassung der Geschäftsorganisation. HERMES unterstützt die Steuerung, Führung und Ausführung von Projekten verschiedener Charakteristiken und Komplexität. HERMES hat eine klare, einfach verständliche Methodenstruktur, ist modular aufgebaut und

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT

TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world’s leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture

Scrum is one of the most popular Agile methodologies. It is an adaptive, iterative, fast, flexible, and effective methodology designed to deliver significant value quickly and throughout a project. Scrum ensures transparency in communication and creates an environment of collective accountability and continuous progress. The

How to become a Cloud Professional ? The cloud makes amazing things possible for your career – new job opportunities, increasingly international career paths, new business models and offerings we haven’t yet imagined. The Cloud Credential Council (CCC) wants to help business and IT professionals

COBIT 5 is the latest edition of ISACA’s globally accepted framework. It provides an end-to-end business view of the governance of enterprise IT, reflecting the central role of information and technology in creating value for enterprises of all sizes. The principles, practices, analytical tools and

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. The ITIL best practices are