If you look at the agenda of recent IT Service Management events, you might notice that the service catalogue has become a very popular discussion topic and it’s obvious that more and more IT organizations are seeking to implement the often so-called ‘missing link between […]
The Power of the Service Catalogue weiterlesen »
Interestingly enough, after having given the first „Sourcing Governance Foundation” (http://goo.gl/gH41s) class in Middle-Europe last week, the topic of how to govern service provided by external providers seems to be an ongoing concern amongst CIOs and IT Directors. In an article for the CIO.com magazine
Un-blocking the “Cloud Block” concerns weiterlesen »
When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community made a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2) into a more holistic, service lifecycle-oriented approach
Don’t forget the Service Lifecycle weiterlesen »
