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The Power of the Service Catalogue

If you look at the agenda of recent IT Service Management events, you might notice that the service catalogue has become a very popular discussion topic and it’s obvious that more and more IT organizations are seeking to implement the often so-called ‘missing link between...

Un-blocking the “Cloud Block” concerns

Interestingly enough, after having given the first „Sourcing Governance Foundation” (http://goo.gl/gH41s) class in Middle-Europe last week, the topic of how to govern service provided by external providers seems to be an ongoing concern amongst CIOs and IT Directors. In an article for the CIO.com magazine (http://goo.gl/L7Lk1),...

The Big Picture

Don’t forget the Service Lifecycle

[caption id="attachment_1014" align="alignright" width="290"] Service Lifecycle - The 'Big Picture'[/caption] When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community made a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2)...

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