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Project and Service Portfolio Management compared

From Project Portfolio to Service Portfolio Management

In my today’s blog, I would like to discuss the fact that Project Portfolio Management is still the key IT Governance player in most IT organizations and present a few arguments why it is absolutely important to extend this by a predominant Service Portfolio Management...

The Power of the Service Catalogue

If you look at the agenda of recent IT Service Management events, you might notice that the service catalogue has become a very popular discussion topic and it’s obvious that more and more IT organizations are seeking to implement the often so-called ‘missing link between...

A Fool with a Tool is Still a Fool

In system theory there are two basic design approaches on how to implement a system: Top-down (“decomposition”) and bottom-up (“synthesis”). These approaches play a role in many areas – for example in product design, software development or organizational design and are also a hot topic...

Top Worst Practices in IT

The implementation of Best Practice Frameworks like ITIL or COBIT is a big hype since years, but why are still so many IT Service Improvement Programs failing? Studies that have been performed on this topic show that a lack of addressing the so-called ‘IT Worst...

Six Steps for a Successful Vendor Selection

In a world of increasing IT specialization and new megatrends like cloud computing it becomes more and more important that you can count on reliable partners - be it for the requirement of a product (e.g. you need a new software tool) or a service...

The Big Picture

Don’t forget the Service Lifecycle

[caption id="attachment_1014" align="alignright" width="290"] Service Lifecycle - The 'Big Picture'[/caption] When the Service Lifecycle concept was introduced to the ITIL framework some years ago, the IT Service Management community made a big step forward: ITIL Best Practice turned from a rather isolated process-driven view (ITIL V2)...