Es gibt kaum eine Unternehmens-Informatik, in welcher IT Service Management nicht in irgendeiner Weise vorhanden ist. Basis bilden meist die Service Operation – Prozesse (Incident Management, Problem Management, Service Request Management, Event Management), welche mehr oder weniger ausgeprägt etabliert sind und gelebt werden. Jedoch wird […]
“Business-IT Alignment is wrong. It doesn’t mean anything to the business”. When I heard these words during a local IT conference last year, I was first quite puzzled. The longer I think about it, the more I must say: It’s true.
Make the Difference weiterlesen »
In one of my last blogs, I was reflecting on “Private Cloud and the impact to the existing IT Service Management System”. This view took in consideration design, transition and operation of an internally managed private Cloud. There might be reasons to review the internally
Every week a new production release and often changing requirements and priorities – this is daily life in agile environments. How does this project delivery approach (usually: SCRUM) fit into existing IT Service Management processes (usually: ITIL)? How do we manage for example the increasing
Integrating Agile and ITSM weiterlesen »
