Monat: Juli 2014

Integration von Cloud Service-Elementen in meinen Service Katalog: einfach ‘find’ and ‘replace’?

Es gibt kaum eine Unternehmens-Informatik, in welcher IT Service Management nicht in irgendeiner Weise vorhanden ist. Basis bilden meist die Service Operation – Prozesse (Incident Management, Problem Management, Service Request Management, Event Management), welche mehr oder weniger ausgeprägt etabliert sind und gelebt werden. Jedoch wird …

Integration von Cloud Service-Elementen in meinen Service Katalog: einfach ‘find’ and ‘replace’? weiterlesen »

Differences in Service Management System between internally managed private Cloud and externally managed private Cloud

In one of my last blogs, I was reflecting on “Private Cloud and the impact to the existing IT Service Management System”. This view took in consideration design, transition and operation of an internally managed private Cloud. There might be reasons to review the internally …

Differences in Service Management System between internally managed private Cloud and externally managed private Cloud weiterlesen »