It is no the intention, to discuss the “click-through” type of public offerings and contracts here. I’d rather reflect on some of the specific areas in contracts between enterprises and cloud service providers offering privately build but and externally managed IaaS and PaaS services. The […]
Contract concerns regarding externally managed, private cloud services weiterlesen »
[soliloquy id=”3164″]The service transition capabilities of an organization are being stressed in the new shiny cloud era. This is because of the following dimensions to be considered: 1. The frequency dimension: We are not talking about the frequency of operational changes to existing cloud services.
Service Transition in the Era of Cloud Computing weiterlesen »
Cloud Service Design and Evaluation Any cloud initiative, hopefully based on a cloud strategy, policy and roadmap, will have to start with the definition of the requirements as part of service design and aligned with the overall sourcing process. Part of service design is the
Almost over decades, internal IT organizations have been busy trying to understand how to move away from technology focused 20th century type of IT to more modern, customer and service oriented organizations. The several evolutions steps of the ITIL frame work has been the widely
The end of the good old ITIL world weiterlesen »
Interestingly enough, a lot of potential cloud byers (i.e. internal IT or business functions) are not really familiar with basic concepts of proper and proven sourcing processes and methodologies, not to mentioned available “best practice” frame works for cloud and sourcing. The underestimated role of
Cloud service vendor evaluation and due diligence weiterlesen »
The role of a service owner is usually a very well understood, defined and implemented capability of many organizations. The common, high-level responsibilities of a service owner role, spanning the entire service lifecycle from Service Strategy over Service Design, Transition to Service Operation and Continual
The role of a Service Owner in the era of Cloud Computing weiterlesen »
Die traditionelle IT, viele ihrer Methoden, Strukturen und Vorgehensweisen sind nicht mehr zeitgemäss. Die von Kunden und Business gewünschten IT Capabilities, wie Time-to-Market, Innovation und Agilität bei gleichzeitigem Kosten-, Qualitäts- und Compliance-Management sind so nicht machbar. Silomentalität, Prozess-Bürokratie, Technologie- statt Kundenfokussierung werden abgelöst durch neue
Simple answer: Get yourself familiar with knowledge that is available. Basically, to build the knowledge for sourcing, outsourcing and related governance models, you would have to focus on the available knowledge sources. Laws First and foremost, you need to get to know local/national, laws under
Where to start with a Sourcing Governance Frame Work ? weiterlesen »
In one of my last blogs, I was reflecting on “Private Cloud and the impact to the existing IT Service Management System”. This view took in consideration design, transition and operation of an internally managed private Cloud. There might be reasons to review the internally
As outlined in my last blog (“Private Cloud and the impact to the existing IT Service Management System”), the impact of the cloud services to an existing IT Service Management System is quite significant. Besides of the completeness, maturity, level of detail and automation challenges
