ISO/IEC 20000 – Practitioner

Our eLearning Slideset ISO/IEC 20000 Practitoner are based on the current status of didactics, pedagogy and ergonomics. The advantages of these modern learning methods can be summarised in 3 words: anywhere, anytime and flexible.


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The ISO/IEC 20000 Practitioner Training  consist of 8 modules  (English only).

ISO 20000 – Modules

  1. Understand and apply ISO/IEC 20000 Standard
  2. Understand and describe the relationships
    between ISO/IEC 20000 and best practices
  3. Assist and advise organisations in assessing
    their readiness for ISO/IEC 20000 certification
  4. Advise organisations of the issues concerning applicability, eligibility and scoping
  5. Produce a gap analysis and improvement / implementation plan
  6. Assist and advise organisations in implementing
    a continual improvement process
  7. Prepare organisations for ISO/IEC 20000 certification
  8. Help organisations to achieve ISO/IEC 20000 certification

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