ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.
The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services. ISO/IEC 20000 was first released in 2005 and is now at the second edition. It aligns to the IT infrastructure library (ITIL®) best practice framework.
ISO/IEC 27001 is an international standard that provides the basis for effective management of confidential and sensitive information, and for the application of information security controls.
It enables organizations to demonstrate excellence and prove best practice in Information Security management. Conformance with the standard requires commitment to continually improve control of confidential and sensitive information, providing reassurance to sponsors, shareholders and customers alike.
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